Customer Service Representative

Primary Job Purpose:  Primarily responsible for providing friendly, courteous service to customers in a professional manner and actively cross-sell bank services. Listening to customers’ wants and recognizing what they need or what the bank can do to serve them better.

Essential Responsibilities and Duties:

• Pay checks and pay out monies after verifying signatures, ID and customer balances.
• Receive checks and cash for deposits, verify amounts and signatures and process transactions.
• Open new certificates of deposit, redeem or renew existing certificates of deposit.
• Close existing accounts for individuals, businesses and trusts.
• Receive checks or cash for loan payments, verify amounts and process transactions.
• Assist customers with Debit Cards and Instant Issue Debit cards – applications, ordering, capturing, disputes with cards and fraud.
• Provide customer assistance with Electronic Banking products.
• Assist customers with credit card applications.
• Place check orders.
• Issue Cashier’s Checks.
• Redeem US Savings Bonds.
• Daily balance and maintain cash drawer and coin machine.
• Balance and maintain ATM machines.
• Balance and wrap coin.
• Assist customers with entry into their Safe Deposit Box.
• Process Bank by Mail, Deposit Bags and Night Deposit transactions.
• Establish and achieve individual goals and departmental goals as they relate to the success of the bank’s Strategic Plan and specific job functions.
• Participate in the business development efforts of the bank.
• Perform other duties as assigned.

Education:  A high school diploma or equivalent is preferred.

Experience:  Customer Service and money handling experience is required. Banking/teller experience is preferred. Must have computer knowledge and the ability to operate standard office equipment, such as calculator, copier, etc.

Hours: Mon – Fri:  7:00 or 8:00 am - 4:00 or 5:30 pm (rotate opening & closing shifts)
             Rotating Saturdays: 7:00 or 8:00 am to 12:00 pm